UrbanPaws Expandable Pet Carrier

Order Processing Time

Once we receive your order, it typically takes 1-3 business days to prepare it for shipment.

If you place an order on Friday, Saturday, or Sunday, we will begin processing it on the next Monday (unless it’s a holiday). We encourage our team to rest and recharge on weekends—thank you for your understanding!

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Order Shipping Time

For customers in the US:
Delivery typically takes 7-12 business days, depending on your location.

For customers in the UK:
Delivery typically takes 5-8 business days, depending on your location.

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Shipping Costs

For customers in the US:
A standard shipping fee of $6 applies to every order.

For customers in the UK:
A standard shipping fee of £3 applies to every order.

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Free Shipping

For customers in the US:
Enjoy free shipping on orders exceeding $45.

For customers in the UK:
Enjoy free shipping on orders exceeding £34.

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30-Day Easy Return

We understand sometimes for some reason or another our product is not quite what you expected. We offer a 30-DAY EASY RETURN policy as long as it's unused and in new conditions.

To be considered unused products must be returned in original packaging without any missing tags or stickers.

Please note that the initial shipping cost is not refundable.

If for some reason the product is not to your expectation and is not broken nor defective we will take it back. However, we may not able to afford no-reason return shipping fee.

We highly not recommend that customers initiate a return by rejecting the package. Because in this situation we're not able to receive the rejected package and may not complete the whole returning and refunding process.

Broken or Wrong Items?

If a product arrived broken, defective or with wrong item, we will of course replace it or offer you a refund at no additional charge.

We would be really sorry if it happened to you. Please feel free to email us within 5 business days at info@fluffycream.shop. We appreciate that if your email attached a picture or video to illustrate the situation.

Return or Exchange Process

Step 1: Contact Us

If the product is not at your expectation or is broken, defective or with wrong item, please feel free to email us at info@fluffycream.shop.

Step 2: Get Return Instruction

We will provide you with the return address and help you with the whole return or exchange process.

Step 3: Return the Product

Please follow our advice to ship out the return package.

Step 4: Get Replacement or Refund

We'll issue the replacement or refund as soon as possible after we receive and check the returning. Once we send out the replacement, we'll email you with the tracking number. For refunds, it will be credited back to your original payment method in 3-20 business days, depending on the bank.

Safe Payments:

With global payment options, your payment at FluffyCream is secure and fast.

Secure Certified Payment Methods:

Logistics Guarantee:

Accurate logistics tracking is provided for every parcel!

A full refund is available for packages that are damaged or not delivered. Learn more.

Security & Privacy:

Protecting your privacy is important to us! We do not sell your personal information. Your data is handled strictly in accordance with our privacy policy to improve our services. Learn more.

Customer Service:

Our customer service team is here to assist you, and we look forward to hearing from you! Please contact us at info@fluffycream.shop, and we will respond promptly.