We will process the order within 1-3 business days after payment.

For customers in the US:
Delivery typically takes 7-12 business days, depending on your location.

For customers in the UK: Delivery typically takes 5-8 business days, depending on your location.

Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

The shipping address can only be changed within a short period before the order ships.

If your order hasn't shipped yet, please contact our customer service team with your order number to update the address. Once the order has been shipped, we are unable to make any changes.

Orders can only be modified or canceled within a short time before shipping.

If your order hasn’t shipped yet, please contact our customer service team with your order number for assistance. Once the order has been shipped, modifications or cancellations are no longer possible. For returns or exchanges, please refer to our Return Policy.

Orders above $45 USD, get free shipping!

For orders under $45 USD, our standard shipping is a flat $5.99 USD.

You can track your order in the following ways:

Click <HERE> or "Track My Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.

Check the email you provided when completing your order or subscribing to our website for tracking updates.

We offer 100% compensation for lost packages!

If you cannot locate your package using the tracking link or delivery proof, please contact us at info@fluffycream.shop, and we’ll assist you promptly.

For other issues, such as shipment delays, damaged packages, or missing items, please feel free to reach out to us as well—we’ll resolve them as quickly as possible.

Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code”. Then, click the button that says “Apply”. All promotion codes can only be used once.

• We accept PayPal, AMEX, Apple Pay, Discover, Shop Pay, Google Pay, Mastercard, Visa.

When you place an order, FluffyCream contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You’ll see a pending charge, also called an authorization charge in your bank or credit card account. We only charge your payment method when your items ship.

We're sorry that we don't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

• We offer a 30-day money-back guarantee from the date when the order is delivered. Please contact info@fluffycream.shop if you want to return the order.
• For more information, please check here. View More →

Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.

You can email us at info@fluffycream.shop or click <CONTACT US> to leave a message, and we will get back to you as soon as possible.

We're available from 10:00 am - 05:00 pm every day.

Your privacy is very important to us. Read our Privacy Policy for more details.