FluffyCream is a small business run by a young couple and named after their two puppies: Fluffy & Cream. They accompany us from our student age to now, and become our first ideal customers—satisfy them then we can satisfy more dogs.
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FAQs
From warranty to delivery, here are answers to our most frequently asked questions.
Orders are typically delivered within 7-15 business days from our warehouse, depending on your location. For more details, please see our shipping policy.
Certainly, we understand that sometimes a product may not meet your expectations. FLUFFYCREAM supports returns within 30 days, provided the items are new, unused, and in their original condition with all tags and packaging intact.You will need to ship any return with your own carrier of choice at your own expense. To start the return process, please contact our customer service. For more details, please see our Refund policy.
We take your personal shopping security very seriously. Every order is processed through a secured checkout system. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information.
Rest assured, we're always investing resources into the latest online security protection so you can shop safely and securely with us!
Sorry, discount codes cannot be used in combination.
You will receive an email with tracking information once your order is shipped. You can also track your order in your account under Order History. Tracking information may take up to 24 hours to update.
Orders are typically delivered within 7-15 business days from our warehouse, depending on your location. For more details, please see our shipping policy.
We take your personal shopping security very seriously. Every order is processed through a secured checkout system. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information.
Rest assured, we're always investing resources into the latest online security protection so you can shop safely and securely with us!
You will receive an email with tracking information once your order is shipped. You can also track your order in your account under Order History. Tracking information may take up to 24 hours to update.
Certainly, we understand that sometimes a product may not meet your expectations. FLUFFYCREAM supports returns within 30 days, provided the items are new, unused, and in their original condition with all tags and packaging intact.You will need to ship any return with your own carrier of choice at your own expense. To start the return process, please contact our customer service. For more details, please see our Refund policy.
Sorry, discount codes cannot be used in combination.
FREE SHIPPING
30-DAY RETURN
SECURED PAYMENT
ECO-FRIENDLY
FOR PETLOVER
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